Returning Goods

Crownhill's terms and conditions of sale prevail. The information provided below is a brief overview.

Software Returns

If you wish to return software to us, the box must remain unopened and not installed on any system. If you have done either of these we cannot issue you with a refund.
Other Products

If a product purchased from Crownhill fails to perform as advertised you are entitled to a full refund of the product(s) cost, on the condition that you return the goods in the same condition as they were shipped (ie. including all packaging and contents) within 14 days of receipt of the goods.

If you are unsatisfied with a product purchased from Crownhill you may return the product for a refund within 14 days of receipt of the goods. A restocking fee may be charged as laid out in our standard terms and conditions

Should you return products to us in an unsaleable condition (eg. damaged box), you will be charged a 20% restocking fee. It's a good idea to keep all the packaging until you're satisfied.

The cost of returning the goods will be your responsibility.

Warranty

Crownhill's terms and conditions of sale details the full terms of our warranty. The information provided below is a brief overview.

Crownhill warrants that all products and devices supplied are free of manufacturing defects for 12 months from the date of invoice. Crownhill will repair or replace at their discretion any faulty parts returned to Crownhill during the warranty period.

The costs of shipment and insurance of goods in transit to Crownhill under a warranty claim, is not covered by Crownhill's warranty policy. The cost of replacement and return postage / packing will be covered by Crownhill.

When returning goods, please ensure that you pack the goods in a proper manor, goods damaged in transit will not be covered under warranty. You should also ensure that you return the goods by some form of registered and insured delivery, as goods lost in transit to Crownhill are not covered by Crownhill's insurance.

With any warranty claim or goods returned for any reason, please ensure that you include a description of the problem, how the product has to be used to replicate the problem. Please also ensure that you include your name, address, telephone number and your original invoice number with the package.

The Law

We always adhere to the current law regarding consumer rights. These laws change from time to time, If this page reflects information that is incorrect or if you feel that our interpretation is unreasonable, please send us an email explaining the error or the change that you think appropriate.  We thank you for helping us stay up to date, fair and equitable.